Support
Email support@fitnessmastery.com. We answer within one working day.
If your question is about your program or your targets, message your coach instead. They will be faster than we are.
Forgot your password
Ask your coach, or email us. We will send a new temporary password, and the app will make you change it when you sign in.
There is no self-service reset yet.
Change your password
Settings, then Change password. You need your current one. Changing it signs you out on every device, including the one you are holding.
Delete your account
Settings, then Delete account. The app asks for your password to confirm.
Deletion happens straight away and cannot be undone. It erases your programs, workout history, food diary, saved meals, custom foods, weigh-ins and habits, then signs you out everywhere. Your coach cannot get any of it back.
Deleting your account does not cancel a paid coaching subscription. Email us for that.
Apple Health and Health Connect
The app reads steps, sleep and weight, and writes back a weigh-in you enter. It reads nothing else. Refuse it when asked, or withdraw it later in your phone settings, and the rest of the app still works.
The privacy policy has the detail.